1. Our commitment to customer satisfaction

At Divani Furniture, we place customer satisfaction at the heart of our priorities. We believe that a luxurious shopping experience is only complete when customer satisfaction is ensured at every stage. That’s why we offer a clear and flexible return and exchange policy designed to give you complete confidence when shopping. We strive to provide every customer with peace of mind, knowing that if they are dissatisfied with the product or require adjustments, the return or exchange process will be smooth and efficient.

2. Return Terms

Customers can request a return of products within a specified period from the date of receipt, provided that the products are in their original condition, unused or undamaged, and in their original packaging whenever possible. These conditions ensure that the return process is organized and expedited, allowing us to maintain product quality for all customers while providing a fair and reliable experience befitting the prestigious Divani brand.

3. Replacement procedures

If you would like to exchange your product for another item, we offer clear and simple steps to make the process easier. All you have to do is contact our customer service team and provide details of the product you wish to exchange and the new one you desire. We work to process your request as quickly as possible to ensure you receive the replacement product without delay, while maintaining the quality of service and products you would expect from a luxury brand like Divani.

4. Return due to defects or damage

We are committed to providing defect-free products, but if a product is damaged or defective upon receipt, you can request an immediate return or exchange. The Divani team will assess the situation and contact you to provide the most appropriate solution, whether it’s a product replacement, refund, or alternative options to ensure your complete satisfaction without any complications.

5. Methods of return and receiving the amount

We offer customers several options for returning products, either through our official showrooms or through our authorized shipping companies. After receiving the product and ensuring it meets the return conditions, the refund or exchange process is processed quickly and efficiently. Our goal is to make every return or exchange process smooth and convenient, ensuring a reassuring and upscale shopping experience for all customers.

6. Return and Exchange Policy Updates

We review our return and exchange policy periodically to keep pace with developments in products, services, and customer needs. Any changes or updates will be announced on the official website or in the newsletter, and customers’ continued use of the site after these updates constitutes implicit acceptance of the new terms. We always aim to provide a fair and transparent experience that ensures customer satisfaction and trust in the Divani brand.